Terms and conditions

Cancellations and guest count changes are required to be made 48 hours in advance of any scheduled reservation - no exceptions, including illness, to avoid being charged a cancellation fee of $36 per person. Reservations made within 48 hours prior to the scheduled start time will not be subject to change. 

Any parties arriving 15 minutes or more late for a scheduled reservation may be considered a no show and subject to cancellation. For late arriving guest/s, AURA reserves the right to determine if your reservation needs to be cancelled based upon our capacity at any given time. Because our seating is limited, we will attempt to seat late arriving guests based upon availability in consideration of reservations that follow.  Please note, if the total number of guests in your party exceeds your reservation total, the additional guests will be considered as a walk-in guest/s and seated for the experience based upon availability only.  

If sufficient funds are not available at the time of charging credit card for no show or cancellations that fall within 48 hours of a reservation time, a $30 charge will be added for collection. Reservations changes must be made using the AURA Candle Bar reservations system and submitted electronically.  Phone cancellations are not permitted.

All candles require 2 hours to cool, from the completion of your visit, before being ready for pick up. Candles poured within 2 hours of closing will ready the following business day, one hour after AURA's scheduled opening time. (Reminder, AURA is closed on Mondays)

Candles can be held for 14 days.

Gift cards are good for use for one year from date of purchase.